Kamileo Help & Support

We’re here to help with your Kamileo experience

Reach out for account access, subscription questions, billing support, AI analysis issues, bug reports, or privacy and data requests. This page is available without login so you always have a clear support path.

Contact Support

Email is the fastest way to reach us for support questions related to your Kamileo account, app access, subscription issues, or privacy requests.

kamileo.help@gmail.com

We aim to respond within 1-2 business days. When possible, include your device type, app version, and a short description of the issue so we can help faster.

Before you email

  • Tell us whether the issue is about sign-in, subscription, billing, analysis results, or account deletion.
  • Share the email used for your Kamileo account if the issue is account-specific.
  • Include screenshots only if they help explain the problem.
  • For urgent subscription issues, mention the purchase date and plan.

How we can help

Account and sign-in

Help with account access, Sign in with Apple, Google sign-in, or email/account identification issues.

Subscriptions and billing

Questions about Kamileo Pro, renewals, billing confusion, restore purchases, or App Store subscription management.

Hair and food analysis

Problems with AI hair analysis, meal analysis, missing results, or questions about how scoring and recommendations work.

Bugs and feature feedback

Report crashes, unexpected behavior, upload issues, sync problems, or tell us what you’d like to see improved.

Privacy and data requests

Ask about your data, request deletion, or get help understanding our privacy practices and account controls.

General product support

Anything else related to the Kamileo app, including settings, onboarding, weekly tracking, and care logging.

Quick answers

Kamileo subscriptions are managed through your Apple ID. On iPhone, go to Settings > Apple ID > Subscriptions, choose Kamileo, and manage or cancel from there.

You can delete your account from within the app by going to Settings > Delete My Account. If you need help with a deletion request, email us at kamileo.help@gmail.com.

Please include your device model, iOS version, app version, what you expected to happen, and what actually happened. Screenshots are helpful when they clearly show the issue.

You can review our Privacy Policy and Terms of Service at any time on this website.

Self-serve resources

Privacy Policy Learn how Kamileo collects, uses, stores, and protects your personal data. Terms of Service Review the terms governing subscriptions, app use, account deletion, and service limitations. Email Support Contact us directly if you need help with anything not covered here.

Subscription and account reminders

  • Subscription billing and cancellations are handled through your Apple ID subscription settings.
  • Deleting your Kamileo account does not automatically cancel an active App Store subscription.
  • If you contact support about billing, include the plan you purchased and the approximate purchase date.
  • If you contact support about account deletion or privacy, use the email connected to your Kamileo account when possible.

If you’re not sure which category your issue falls under, just email us and we’ll help route it correctly.

Email Kamileo Support